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Last Updated: Saturday, September 8, 2007 7:58 PM CDT
Mattek recognized for customer satisfaction
DeWaine C. Mattek Sr., an American Family Insurance agent in Rhinelander, has recently been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.
The distinction was determined through a two-part evaluation process - a customer satisfaction survey and meeting or exceeding the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies.
Agencies must perform in the top 20 percent of all agencies nationwide to be eligible for consideration. Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.
Mattek has been an agent for American Family since December 1975. His office is located at 404 South Pelham Street in Rhinelander.
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Comments
Tony Yeager, Kalispell, Mt. wrote on Oct 10, 2007 11:47 AM: